Frequently Asked Questions
Everything you need to know about shopping with Valdo.
How do you ensure the freshness of my order during shipping?
We use temperature-controlled packaging and eco-friendly insulation to ensure that all perishable goods remain at the optimal temperature from our warehouse to your doorstep.
What is the estimated delivery time for my region?
Most orders are processed within 24 hours. Standard shipping typically takes 2-3 business days, while express options are available for next-day delivery on select items.
Can I return food items if I am not satisfied?
Due to food safety regulations, we cannot accept returns on perishable items. However, if your order arrived damaged or does not meet our quality standards, please contact our support team within 48 hours for a full refund or replacement.
Do you provide detailed allergen information for your products?
Yes, every product page on Valdo includes a full list of ingredients and highlights common allergens. This information is also printed clearly on the physical product packaging.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer subscription services for recurring orders?
Absolutely. You can choose the 'Subscribe & Save' option on eligible products to receive automatic deliveries at a discounted rate, with the flexibility to cancel or pause at any time.